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Frequently Asked Questions

About Japan Subscription

Japan Subscription delivers an exciting assortment of premium Japanese snacks and drinks on a monthly subscription basis.

By becoming a subscriber, you will receive a variety of hand selected, specially curated mix of gourmet snacks and drinks that will vary from month to month.

We can ship to the following countries:

Brunei, China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, India, Ireland, Italy, Jersey, Kosovo, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Myanmar, Netherlands, New Zealand, North Macedonia, Norway, Papua New Guinea, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Vatican, Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo, Reunion, Rwanda, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Helena, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Syria, Tahiti, Tanzania, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Turks And Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

* Unfortunately we currently do not ship to other than countries listed above.

Japanese Subscription Snack Box contains an original assortment of 15–22 premium Japanese snacks including a drink and an instant noodle, specially hand selected.

Since the nutritional information for each snack is different, we can not guarantee that all snacks in a given month’s box will be gluten-free or halal.

Please check each individual snack for its nutritional information.

For every snack, we translate the common allergens listed on the snack’s packaging.

There are 14 allergens to be aware of. They are: celery, cereals containing gluten (such as wheat, barley and oats), crustaceans (such as shrimps, crabs and lobsters), eggs, fish, lupin, milk, molluscs (such as mussels and oysters), mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (if the sulphur dioxide and sulphites are at a concentration of more than ten parts per million) and tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts).

If you have any doubts please do not consume the snacks.

Due to limited inventory, we currently do not offer the option to customise boxes for certain dietary restrictions or food allergies. We also can not guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.

First of all please check if it is an expiry date rather than a best before date. Secondly, Japan write their dates in the YEAR/MONTH/DAY format. Japan Subscription would never sell you expired snacks. If you are worried that your snack has expired, send us a clear photo of the snack along with the expiration date to info@japansubscription.com so we can look into it.

Japan Subscription Snack Box

Sorry, we do not offer a vegetarian only snack box, however, some snacks in each monthly box may well be vegetarian, although there would be no guarantee.

Our apologies. If your box or contents have been damaged we ask that you please take at least a couple of photos immediately and email us at info@japansubscription.com where we can assist you further.

Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We can not be held responsible for any temperature-related damages caused during shipping.

Managing Subscriptions

1. Log in to your Japan Subscription Account

2. From there, select Addresses, to edit your billing/shipping address.

Note: If you are trying to change your shipping address after your subscription has already been renewed but not yet shipped, please email us at info@japansubscription.com for help with updating the shipping address on your upcoming Japan Subscription shipment. Updating the shipping address in your account affects future renewals but does not update any already auto-generated renewal orders.

1. Log in to your Japan Subscription Account

2. From there, select Subscriptions, to click the subscription ID you wish to cancel.

3. From Actions, click Cancel to deactivate the subscription permanently or Suspend to deactivate temporarily.

Please contact us at info@japansubscription.com if you need further assistance.

If you deactivate your subscription by the end of the current month, your subscription from the next month is cancelled. We capture payment for the first-time orders as well as the renewal orders on the first day of each month when the date changes in the last time zone (UTC -12). Please check the countdown timer for the cut-off time. 

If you complete the cancellation process after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

Shipping

The shipping cost depends on the destination.

Please check the below for the detail.

Zone 1 for 15.00USD

Brunei, China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

Zone 2 for 20.00USD

Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, India, Ireland, Italy, Jersey, Kosovo, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Myanmar, Netherlands, New Zealand, North Macedonia, Norway, Papua New Guinea, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Vatican

Zone 3 for 35.00USD

Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo, Reunion, Rwanda, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Helena, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Syria, Tahiti, Tanzania, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Turks And Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

*Please note, it is up to you to confirm your country’s import regulations as we are not responsible for any custom fees that may incur to receive your shipment.

Once payment for an order has been confirmed, orders typically ship out within 10 business days. A notification will be sent to you to keep you updated on the progress.

Boxes usually arrive 1-3 weeks after the ship date, but please allow up to 4 weeks as there might be local customs or weather delays.

If you receive a letter or message from the post office about a damaged or lost box, feel free to email us with a photo of the letter or message so we can look into it.

The cut-off day for the next month’s box is the last day of the current month. Please check the countdown timer for the detail.

Generally, orders arrive within 1-3 weeks of being placed, depending on the shipping method selected or destination country. Unfortunately, we can not guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.

If your shipment has not arrived after 4 weeks from the shipping confirmation email, please feel free to email us at info@japansubcription.com and we will do our best to help.

Before ordering, we recommend you double-check any customs regulations that can affect your shipment and cause delays or problems.

When items are shipped internationally, every shipment must go through customs. This may cause a slight delay in the arrival of your shipment. After customs clear your package, it will be set to be delivered to your local post office.

Please note that some shipments may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.

Billing

We take payment for all orders, which came through by the end of the last month, on the first day of the current month when the last time zone (UTC -12) changes the date. You can also check the countdown timer for the cut-off time. 

Please note, once we capture payment, your order is final and not refundable any longer. We do not accept returned orders/items.

We require that subscriptions be deactivated prior to the renewal date if you do not wish to be charged for future boxes. Subscription renewals are non-refundable.

If your order has been delayed and has not arrived within 4 weeks from the ship date, please email info@japansubscription.com.

Missing or lost orders must be reported within 8 weeks from the shipping confirmation date to be eligible for reimbursement.

Customer satisfaction is of the utmost importance to us, so if you encounter any issues, please do not hesitate to contact us at info@japansubscription.com for assistance.

At this time all orders are processed in United States Dollars.

Each country has its own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Japan Subscription is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Japan Subscription does not have control if you are charged import taxes.

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